Protocols/MSNP/Troubleshooting - Revision history

Epicness: Add 84cc0020 error for 24H2 and higher

2025-08-30T23:23:07Z

Add 84cc0020 error for 24H2 and higher

← Older revision		Revision as of 23:23, 30 August 2025
Line 7:		Line 7:
	'''RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe'''		'''RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe'''

	* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.		* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it (including [https://static.nina.chat/distro/EscargotWin24H2.zip additional patches] required for 24H2 and above)
	* Make sure your version is supported by us.		* Make sure your version is supported by us.
	* Check for common errors: [[Clients/Windows_Live_Messenger/Errors]]		* Check for common errors: [[Clients/Windows_Live_Messenger/Errors]]
Line 28:		Line 28:
	"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q		"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q
	If you use a 32-bit version of Windows, remove the (x86) part.		If you use a 32-bit version of Windows, remove the (x86) part.

			== WLM09: "Your contact list is not available" on Windows 11 24H2 or higher ==

			This error is related to an incompatibility between internal database components in 24H2+ and Windows Live Messenger 2009.
			* Download and run the [https://static.nina.chat/distro/EscargotWin24H2.zip Escargot 24H2 patcher].
			* In certain unknown circumstances, this patcher will lead to another related error with code 8e5e0247 - some people have reported that reboots and/or reinstalls will fix this issue.

	== 3.X - 4.7: Sign in with Exchange Instant Messaging ==		== 3.X - 4.7: Sign in with Exchange Instant Messaging ==

Animadoria at 18:19, 17 January 2024

2024-01-17T18:19:11Z

← Older revision		Revision as of 18:19, 17 January 2024
Line 3:		Line 3:
	Here are some common problems that might occur.		Here are some common problems that might occur.

	== Before reading... ==		= Before reading... =

			'''RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe'''

	* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.		* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.

Animadoria at 18:48, 15 June 2023

2023-06-15T18:48:35Z

← Older revision		Revision as of 18:48, 15 June 2023
Line 12:		Line 12:

	* Open regedit, go to <code>HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings</code>, and delete all the "folders" / subkeys		* Open regedit, go to <code>HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings</code>, and delete all the "folders" / subkeys
			* If that didn't work, go to %localappdata%\Microsoft\Messenger and delete everything inside that. Note: that will get rid of all your winks, profile pictures, et al!

	== WLM09: The Windows Live ID or password you entered is incorrect. ==		== WLM09: The Windows Live ID or password you entered is incorrect. ==

Animadoria at 22:17, 3 April 2023

2023-04-03T22:17:03Z

← Older revision		Revision as of 22:17, 3 April 2023
Line 27:		Line 27:
	== 3.X - 4.7: Sign in with Exchange Instant Messaging ==		== 3.X - 4.7: Sign in with Exchange Instant Messaging ==

	* Go on Tools -> Preferences, uncheck (both boxes) "Exchange Instant Messaging", enable ".NET Passport".		* Go on Tools -> Preferences, uncheck ('''both boxes''') "Exchange Instant Messaging", enable ".NET Passport".

	== 4.7 - 2009: XP and Vista: Login errors ==		== 4.7 - 2009: XP and Vista: Login errors ==

Animadoria at 22:01, 3 April 2023

2023-04-03T22:01:08Z

← Older revision		Revision as of 22:01, 3 April 2023
Line 7:		Line 7:
	* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.		* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.
	* Make sure your version is supported by us.		* Make sure your version is supported by us.
			* Check for common errors: [[Clients/Windows_Live_Messenger/Errors]]

	== Any: MSN/WLM doesn't open ==		== Any: MSN/WLM doesn't open ==

Animadoria at 00:42, 19 February 2023

2023-02-19T00:42:33Z

← Older revision		Revision as of 00:42, 19 February 2023
Line 56:		Line 56:
	* macOS 10.15+ using CrossOver: https://www.escargot.chat/services/messenger/forums/110002000195760/installing-messenger-with-crossover-on-macos-1015-plus/		* macOS 10.15+ using CrossOver: https://www.escargot.chat/services/messenger/forums/110002000195760/installing-messenger-with-crossover-on-macos-1015-plus/
	* Linux, macOS < 10.14, using Wine: https://www.escargot.chat/services/messenger/forums/110002000195640/installing-messenger-with-wine-linux-macos/		* Linux, macOS < 10.14, using Wine: https://www.escargot.chat/services/messenger/forums/110002000195640/installing-messenger-with-wine-linux-macos/

			additionally, try using [https://web.escargot.chat webEscargot]

Animadoria at 00:40, 19 February 2023

2023-02-19T00:40:03Z

← Older revision		Revision as of 00:40, 19 February 2023
Line 8:		Line 8:
	* Make sure your version is supported by us.		* Make sure your version is supported by us.

			== Any: MSN/WLM doesn't open ==

			* Open regedit, go to <code>HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings</code>, and delete all the "folders" / subkeys
	== WLM09: The Windows Live ID or password you entered is incorrect. ==		== WLM09: The Windows Live ID or password you entered is incorrect. ==

Animadoria at 21:17, 17 October 2022

2022-10-17T21:17:29Z

@@ Line 15: / Line 15: @@
 == WLM09 (Installer): An error occurred while attempting to install one or more critical components ==
 * If you have any Windows Live Essentials programs, you have to uninstall them before installing Windows Live Messenger 2009.
 * A quick and easy way to uninstall it is by pasting this on your Command Prompt:
@@ Line 22: / Line 23: @@
 == 3.X - 4.7: Sign in with Exchange Instant Messaging  ==
-* Go on Tools -> Preferences, uncheck "Exchange Instant Messaging", enable ".NET Passport".
+* Go on Tools -> Preferences, uncheck (**both boxes**) "Exchange Instant Messaging", enable ".NET Passport".

Animadoria: Created page with "{{ Protocols/MSNP }} Here are some common problems that might occur. == Before reading... == * Make sure your installation is [https://escargot.chat/patcher/ patched], if n..."

2022-07-11T18:34:06Z

Created page with "{{ Protocols/MSNP }} Here are some common problems that might occur. == Before reading... == * Make sure your installation is [https://escargot.chat/patcher/ patched], if n..."

New page

{{ Protocols/MSNP }}

Here are some common problems that might occur.

== Before reading... ==

* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.
* Make sure your version is supported by us.

== WLM09: The Windows Live ID or password you entered is incorrect. ==

* Login with your Escargot credentials: username@escargot.chat and password
* Make sure your password is shorter than 15 characters

== WLM09 (Installer): An error occurred while attempting to install one or more critical components ==

* If you have any Windows Live Essentials programs, you have to uninstall them before installing Windows Live Messenger 2009.
* A quick and easy way to uninstall it is by pasting this on your Command Prompt:
"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q
If you use a 32-bit version of Windows, remove the (x86) part.

== 3.X - 4.7: Sign in with Exchange Instant Messaging ==

* Go on Tools -> Preferences, uncheck "Exchange Instant Messaging", enable ".NET Passport".