Portal:AOL-Files/Articles/Fafalone's AOL Tech Log
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(Originally by AOL-Files staff member Fafalone)
Session ID: 4645642 Welcome LBHS Jon ... Connecting to server. Please wait... Connected to na-members.web.aol.com http://helpinteractive.aol.com/initwin.html AOLTechJAE has joined this session! AOLTechJAE: Hi there, My name is Paul, and I am happy to assist you on any questions or concerns you may have. Please understand that I am working with other people as well, and my responses may be a bit delayed. AOLTechJAE: Before we begin, may I please have your first name so I may get to know you a little better? :o) You: Hi, my name is Jon AOLTechJAE: Nice to meet you Jon. How may I help you today? :-) You: I would like to know where I can find more information on FDO91, AOL's language. AOLTechJAE: I apologize, but I don't understand what you need help with. Would you please explain further? You: Um, I think you know what I mean. FDO91 is what all the forms are written in... all the data exchange is handled by... AOLTechJAE: I apologize, I have checked and I was unable to find any information about FDO91. AOLTechJAE: can you please explain further regarding that form? You: Let me get this straight, you work for AOL Tech Support, and don't know what FDO91 is? You: Atoms? Tokens? Streams? You are not familiar with these? AOLTechJAE: yes, and I have asked my other superiors and they are not familiar with it. AOLTechJAE: may I know if you are referring to the AOL Tech team for programming? or the AOL Tech team for customer service like I am right now. You: Not familiar or just denying knowledge of? AOLTechJAE: we are not familiar with it. You: America Online is built around FDO... everything on AOL uses FDO You: everything you do on aol is done by fdo AOLTechJAE: sorry. AOLTechJAE: let me ask the Tech experts regarding this. AOLTechJAE: may I ask why are you inquiring about FDO? You: because i would like to know more about it AOLTechJAE: I apologize, I have asked an AOL expert regarding this and he said that FDO is Internet information, only some AOL exployees use it. AOLTechJAE: sorry for the inconvenience. You: AOL expert is an oxymoron. yeah only programmers and content designers use it; i would just like to know more about it AOLTechJAE: have you tried searching the Web regarding information about it? You: well, i wanted official information. there's plenty of unofficial information out there on it... i know someone at aol has to have official tech info on it AOLTechJAE: sorry, the information they are referring to is for selected AOL employees only and even I do not have access to it. AOLTechJAE: if you want, you can try contacting AOL tech support in VA, they may be able to give you some insights regarding it. AOLTechJAE: The number for AOL technical support is 1-888-346-3704 :-) You: http://www.aol-files.com has alot of FDO information, can you confirm the legitemacy of the information? AOLTechJAE: this is not a legitimate site from AOL. You: but the information appears to be accurate... http://www.aol-files. com/fdo91/tutorial_faq.html AOLTechJAE: anything from that file is not from AOL, it may be a site from another server. You: :/ k. AOLTechJAE: try calling the number, they may be able to help if possible. You: I was told by another AOLTech, AOLTechJMA, that this was an official site published by AOL personnel AOLTechJAE: I have confirmed it from our AOL Experts and it is not. AOLTechJAE: if you check the site below, you will see that it has www. darkedigital.com web hosting. AOLTechJAE: AOL uses its own Web hostings. You: oh, ok. You: what are your opinions of all the recent exploits on AOL? restricted names, quickcheckout info, indents...? AOLTechJAE: sorry, we are unable to comment on those information. You: why? AOLTechJAE: those are Internal informations that AOL employees only knows. You: um, cnn did a story on some of the exploits, ithe fact it happened is public AOLTechJAE: I cannot give you any information about Internal data that is related to AOL and others. You: Well I know it happened, I just want to know what you think of it AOLTechJAE: sorry, we are not allowed to make comments. You: what about AOL monitoring all of my messages? AOLTechJAE: sorry, we are not allowed to give out any internal information. You: the exploits are external information; it's public news You: how do the exploits make you feel? good..bad..indifferent AOLTechJAE: sorry, if it is public news, you can check it on CNN and other news sites. You: can you help me modify my aol software so aol cannot spy on my other programs? they do that. AOLTechJAE: sorry, I cannot. You: how can i localize my software to display thigns using the cyrillic alphabet? AOLTechJAE: I apologize, I will not give you any information that is related to Internal information on AOL. You: define internal information AOLTechJAE: you cannot change it, the default fonts on AOL displays are set to the Arial. You: what is the definition of internal information AOLTechJAE: Any information pertaining to AOL that is not for non-AOL employees is considered internal info. You: but if aol has made a press release on something, wouldn't that make it no longer for just aol employees? AOLTechJAE: anything that is written on those press releases are for the public to view, anything more than that is confidential. You: and how is your opinion of public news internal information? AOLTechJAE: I am unable to give any comments. You: why? explain how it's internal information You: because i don't think it is You: personally, i think it's bad news... am i saying internal information with that AOLTechJAE: May I assist you with any other AOL technical or service-related questions? =) You: Does aol prosecute stolen accounts? You: (the people who use them) AOLTechJAE: we can only assist technical information about some "basic" AOL software use and its simple features. You: well, whenever my friends are on stolen accounts for a while, the AOL software locks up... all the buttons get disabled... whats up with that You: thats a tech problem AOLTechJAE: that is caused by a virus that infected the computer. AOLTechJAE: if your friend can scan and remove the virus there, the freezing on his computer will stop. You: it's not frozen, the buttons are disabled in aol AOLTechJAE: that is caused by the virus. You: i think it's aol tracing them, and making sure they don'tsign off duringthe trace... is my theory correct? AOLTechJAE: ask him to contact Norton or Mc Afee regarding this. You: Ok, tech problem: after i make a screen name, aol sometimes deletes it AOLTechJAE: to clarify, AOL deletes the newly created screen name? AOLTechJAE: where does it get deleted? AOLTechJAE: is it on the Sign on screen, on Keywords NAMES, or from the account itself? You: it gets deleted as in removed from my account... i spend all that time making restricted names withFDO exploits and then AOL deletes them... how can i stop this AOLTechJAE: if the screen name you have created is a restricted name from AOL it will be deleted. You: they kill non-restricted screen names too... like 1 chars and invalid char names... they don't violate TOS but nope AOLTechJAE: I apologize, that is how the AOL screen names are desugned. You: designed to be deleted just because aol feels like deleting them? AOLTechJAE: :-) You: can you release names? AOLTechJAE: those are the rules. AOLTechJAE: I apologize, I am having problems with my computer, I will need to restart,,, just go to Keyword ASK THE STAFF, and return. thanks forr the conversation. Have a great day! You: noo AOLTechJAE has left this session! The session has ended!