Clients/Windows Live Messenger/Errors

Here are some common errors you may run into with MSN Messenger or Windows Live Messenger. Please reference the list before inquiring about support since some of the errors are fairly common.

Please submit others by emailing contribute@wiki.nina.chat or on our Discord.

Error	Version	Description
80048820	7.5 - 2009	Client is unpatched, there might be an underlying network issue, or a generic incorrect password/email, or if on XP and Vista: SSL/TLS error due to incompatibility.
80048821	2009	Your password is either incorrect or is too long. Only passwords up to 15 characters work with WLM 2009.
80048823	7.5 - 8.5	Your password is either incorrect or is too long.
80048862	8.5	If on XP/Vista: Follow these instructions
80071392	2009	You likely need to uninstall, reboot Windows, and reinstall WLM 2009. (Unconfirmed, if this issue appears for you and the solution works, please let us know)
80072ee7	All	Client is unpatched or there is an underlying network issue
80072efd	2009	Potential firewall or other connection issue.
80ee00c8	All	Calls are not currently implemented, so this cannot be used.
81000306	All	There is a latency issue or some other network issue, probably misconfiguration.
81000395	2009	Invalid saved password token: uncheck save, retype password, re-check save

Error List Dump

These are a list of errors that have been extracted from other places. They aren't organized and don't provide any information whatsoever apart from the string representation.

Error (Hex)	String
0x00048028	PP_S_TOKEN_REQUEST_FAILED
0x00048044	PPCRL_S_ALREADY_INITIALIZED
0x00048045	PPCRL_S_STILL_INUSE
0x00048046	PPCRL_E_INITIALIED_DIFF_ENVIRONMENT
0x00048802	PPCRL_AUTHSTATE_S_AUTHENTICATED_OFFLINE
0x00048803	PPCRL_AUTHSTATE_S_AUTHENTICATED_PASSWORD
0x00048835	PPCRL_REQUEST_S_PROFILE_ACCRUE_DONE
0x00048847	PPCRL_REQUEST_S_IO_PENDING
0x00048860	PPCRL_S_NO_MORE_IDENTITIES
0x00048861	PPCRL_S_TOKEN_TYPE_DOES_NOT_SUPPORT_SESSION_KEY
0x00048862	PPCRL_S_NO_SUCH_CREDENTIAL
0x00048863	PPCRL_S_NO_AUTHENTICATION_REQUIRED
0x00048875	PPCRL_S_OK_CLIENTTIME
0x000488e9	PPCRL_REQUEST_S_OK_NO_SLC
0x000488ea	PPCRL_REQUEST_S_IO_PENDING_NO_SLC
0x80048001	PP_E_CRL_OUT_OF_MEMORY
0x80048002	PP_E_CRL_UNEXPECTED_NULL_ARG
0x80048003	PP_E_CRL_CREATE_XMLDOC_FAILED
0x80048004	PP_E_CRL_LOAD_XMLDOC_FAILED
0x80048005	PP_E_CRL_CREATE_FILE_FAILED
0x80048006	PP_E_CRL_CREATE_MUTEX_FAILED
0x80048007	PP_E_CRL_OBTAIN_MUTEX_FAILED
0x80048008	PP_E_CRL_NOT_INITIALIZED
0x80048009	PP_E_CRL_TOKENS_TOO_LONG
0x8004800a	PP_E_CRL_TOKENFILE_NOT_CREATED
0x8004800b	PPCRL_PRIMARYCREDS_MISSING
0x8004800c	PPCRL_NO_SUCH_HANDLE
0x8004800e	PPCRL_NO_SESSION_KEY
0x8004800f	PP_E_CRL_WRONG_TOKEN_VERSION
0x80048010	PP_E_CRL_WRONG_TOKENFILE_SIZE
0x80048011	PPCRL_CERTCONTEXT_MISSING
0x80048012	PPCRL_SECONDARYCREDS_MISSING
0x80048013	PPCRL_SITEID_MISSING
0x80048014	PPCRL_CONSENT_NEEDED
0x80048015	PP_E_CRL_INVALID_REDIRECT_URL
0x80048018	PPCRL_REQUESTPARAMS_MISSING
0x80048019	PPCRL_REQUEST_NOT_MADE
0x8004801a	PP_E_CRL_INVALID_APP_GUID
0x8004801b	PP_E_CRL_INVALID_VERSION
0x8004801c	PP_E_CRL_INVALID_HANDLE_NAME
0x8004801d	PP_E_CRL_ILLEGAL_IDENTITY_FLAG
0x8004801e	PP_E_CRL_NOT_PPCRL_MEMORY
0x8004801f	PP_E_CRL_INVALID_PROPERTY_TYPE
0x80048020	PP_E_CRL_NO_SUCH_IDENTITY
0x80048021	PP_E_CRL_UNKOWN_CRED_TYPE
0x80048022	PP_E_CRL_BAD_FILE
0x80048023	PP_E_CRL_INVALID_MEMBER_NAME
0x80048024	PP_E_PPCRL_MISSING_PASSWORD
0x80048026	PP_E_PPCRL_AUTH_NEED_TOU
0x80048027	PP_E_PPCRL_AUTH_NEED_EMAIL_VALIDATIION
0x80048029	PPCRL_E_PLATFORM_SECURE_STORAGE_NOT_AVAILABLE
0x8004802a	PP_E_CRL_BAD_OPTION
0x8004802b	PP_E_CRL_BAD_OPTIONLENGTH
0x8004802c	PP_E_CRL_BAD_OPTIONID
0x8004802d	PP_E_CRL_PROXYLIST_TOOLONG
0x8004802e	PP_E_CRL_PROXYBYPASSLIST_TOOLONG
0x8004802f	PP_E_CRL_NULL_OPTION
0x80048030	PPCRL_E_NO_UI_MODE
0x80048031	PP_E_CRL_ILLEGAL_REQUEST_FLAG
0x80048032	PP_E_CRL_NO_SERVICE_NAME
0x80048033	PP_E_CRL_NO_TOKENBAG
0x80048034	PP_E_CRL_STATUS_UNINITIALIZED
0x80048036	PPCRL_E_LOCK
0x80048037	PPCRL_E_SYNC_NOLOCK
0x80048038	PPCRL_E_HTTP_QUERYINFO
0x80048039	PP_E_CRL_NW_CALL_BLOCKED
0x80048040	PP_E_CRL_NOTIFY_NOT_INITIALIZED
0x80048041	PP_E_CRL_NOTIFY_SEND_FAILED
0x80048042	PP_E_CRL_NOTIFY_RECV_FAILED
0x80048043	PP_E_CRL_NOTIFY_NO_MESSAGE
0x80048101	PPCRL_SESSIONKEY_MISSING
0x80048102	PPCRL_ERROR_RESPONSE
0x80048103	PPCRL_RESPONSE_BADXML
0x80048104	PPCRL_REQUEST_BADXML
0x80048105	PPCRL_TOKEN_CORRUPTED
0x80048106	PPCRL_BASE64DECODE_FAILED
0x80048107	PPCRL_RESPONSE_MISSINGREF
0x80048108	PPCRL_RESPONSE_NOTIMESTAMPORRSTR
0x80048109	PPCRL_RESPONSE_NOSIGNATUREELEMENT
0x8004810a	PPCRL_RESPONSE_NOCIPHERELEMENT
0x8004810b	PPCRL_TOKEN_WRONG_TYPE
0x80048201	PP_E_DYNAMIC_SALT_CORRUPTED
0x80048202	PP_E_DECRYPTION_FAILURE
0x80048203	PP_E_TAMPERED_DATA
0x80048204	PP_E_OBFUSCATOR_NOT_INITIALIZED
0x80048205	PPCRL_NOT_INITIALIZED
0x80048206	PPCRL_ENCODING_FAILED
0x80048250	PP_E_CRL_CONFIG_NOT_INITIALIZED
0x80048251	PP_E_CRL_REG_OPEN_FAILED
0x80048252	PP_E_CRL_REG_QUERY_FAILED
0x80048253	PP_E_CRL_REG_SET_FAILED
0x80048254	PP_E_CRL_GETWINDOWSDIR_FAILED
0x80048255	PP_E_OBFUSCATE_FAILED
0x80048256	PP_E_LOAD_CONFIGDATA_FAILED
0x80048257	PP_E_CRL_SAVE_DATA_FAILED
0x80048258	PP_E_CRL_WRITE_DATA_FAILED
0x80048259	PP_E_CRL_CONFIG_ALREADY_INITIALIZED
0x8004825a	PP_E_CRL_CACHE_DIR_ERROR
0x8004825b	PP_E_CRL_SERVICE
0x80048264	PP_E_CORRUPT
0x80048265	PP_E_NOTCONNECTED
0x80048266	PP_E_PASSPORTDOWN
0x80048267	PP_E_UPDATEFAILED
0x80048268	PP_E_UPDATEINPROGRESS
0x80048269	PP_E_CRL_GET_TEMP_FILENAME_FAILED
0x8004826a	PP_E_CRL_EMPTY_TEMP_FILE
0x8004826b	PP_E_CRL_SELECTNODE_FAILED
0x8004826c	PP_E_CRL_GET_ATTR_FAILED
0x8004826d	PP_E_CRL_GET_ITEM_FAILED
0x80048276	PP_E_CRL_AQURIE_CONTEXT_FAILED
0x80048277	PP_E_CRL_IMPORT_KEY_FAILED
0x80048278	PP_E_CRL_CREATE_HASH_FAILED
0x80048279	PP_E_CRL_HASH_DATA_FAILED
0x8004827a	PP_E_CRL_INVALID_SIG
0x8004827b	PP_E_CRL_DECODE_KEY_FAILED
0x8004827c	PP_E_CRL_DECODE_SIG_FAILED
0x8004827d	PP_E_CRL_FILE_INSTEAD_OF_DIR
0x80048301	PP_E_CRL_CREDUI_ATLAXWININIT_FAIL
0x80048302	PP_E_CRL_CREDUI_CREATEWINDOW_FAIL
0x80048303	PP_E_CRL_CREDUI_HOSTRETRIEVAL_FAIL
0x80048304	PP_E_CRL_CREDUI_CONTROLRETRIEVAL_FAIL
0x80048305	PP_E_CRL_CREDUI_SHOWWINDOW_FAIL
0x80048306	PP_E_CRL_CREDUI_UPDATEWINDOW_FAIL
0x80048307	PP_E_CRL_CREDUI_REDRAWWINDOW_FAIL
0x80048308	PP_E_CRL_CREDUI_INVALIDSIZE_FAIL
0x80048309	PP_E_CRL_CREDUI_USERNOTSPECIFIED_FAIL
0x8004830a	PP_E_CRL_CREDUI_LOCALUIMISSING
0x80048401	PPCRL_E_SQM_UNKNOWN
0x80048402	PPCRL_E_SQM_REQUEST_CANCELLED
0x80048403	PPCRL_E_SQM_QUERY_STATUSCODE
0x80048404	PPCRL_E_SQM_OUTOFMEMORY
0x80048405	PPCRL_E_SQM_READRESPONSE
0x80048406	PPCRL_E_SQM_RESPONSE_BADXML
0x80048407	PPCRL_E_SQM_INTERNET_OTHER
0x80048408	PPCRL_E_SQM_INTERNET_UI
0x80048409	PPCRL_E_SQM_INTERNET_SYNTAX
0x8004840a	PPCRL_E_SQM_INTERNET_NAME_NOT_RESOLVED
0x8004840b	PPCRL_E_SQM_INTERNET_LOGIN
0x8004840c	PPCRL_E_SQM_INTERNET_PROXY
0x8004840d	PPCRL_E_SQM_INTERNET_OPERATION_CANCELLED
0x8004840e	PPCRL_E_SQM_INTERNET_INCORRECT_HANDLE_STATE
0x8004840f	PPCRL_E_SQM_INTERNET_CANNOT_CONNECT
0x80048410	PPCRL_E_SQM_INTERNET_CONNECTION_ABORTED
0x80048411	PPCRL_E_SQM_INTERNET_CONNECTION_RESET
0x80048412	PPCRL_E_SQM_INTERNET_SEC_CERT_DATE_INVALID
0x80048413	PPCRL_E_SQM_INTERNET_SEC_CERT_CN_INVALID
0x80048414	PPCRL_E_SQM_INTERNET_SEC_CERT_ERRORS
0x80048415	PPCRL_E_SQM_INTERNET_SEC_CERT_NO_REV
0x80048416	PPCRL_E_SQM_INTERNET_SEC_CERT_REV_FAILED
0x80048417	PPCRL_E_SQM_INTERNET_CLIENT_AUTH_CERT_NEEDED
0x80048418	PPCRL_E_SQM_INTERNET_INVALID_CA
0x80048419	PPCRL_E_SQM_INTERNET_SECURITY_WARNING
0x8004841a	PPCRL_E_SQM_INTERNET_POST_IS_NON_SECURE
0x8004841b	PPCRL_E_SQM_FTP
0x8004841c	PPCRL_E_SQM_GOPHER
0x8004841d	PPCRL_E_SQM_HTTP_HEADER
0x8004841e	PPCRL_E_SQM_HTTP_DOWNLEVEL_SERVER
0x8004841f	PPCRL_E_SQM_HTTP_INVALID_SERVER_RESPONSE
0x80048420	PPCRL_E_SQM_HTTP_INVALID_QUERY_REQUEST
0x80048421	PPCRL_E_SQM_HTTP_REDIRECT
0x80048422	PPCRL_E_SQM_HTTP_COOKIE
0x80048423	PPCRL_E_SQM_INTERNET_SECURITY_CHANNEL_ERROR
0x80048424	PPCRL_E_SQM_INTERNET_DISCONNECTED
0x80048425	PPCRL_E_SQM_INTERNET_SERVER_UNREACHABLE
0x80048426	PPCRL_E_SQM_INTERNET_PROXY_SERVER_UNREACHABLE
0x80048427	PPCRL_E_SQM_INTERNET_PROXYSCRIPT
0x80048428	PPCRL_E_SQM_INTERNET_SEC_INVALID_CERT
0x80048429	PPCRL_E_SQM_INTERNET_SEC_CERT_REVOKED
0x8004842a	PPCRL_E_SQM_INTERNET_AUTODIAL
0x8004842b	PPCRL_E_SQM_INTERNET_NOT_INITIALIZED
0x8004842c	PPCRL_E_SQM_LOCK
0x8004842d	PPCRL_E_SQM_SYNC_NOLOCK
0x8004842e	PPCRL_E_SQM_HTTP_QUERYINFO
0x8004842f	PPCRL_E_SQM_RESPONSE_TOO_LARGE
0x80048430	PPCRL_E_SQM_INVALID_AUTH_SERVICE_RESPONSE
0x80048431	PPCRL_E_SQM_NO_TOKENBAG
0x80048432	PPCRL_E_SQM_RESPONSE_NOTIMESTAMPORRSTR
0x80048433	PPCRL_E_SQM_RESPONSE_NOSIGNATUREELEMENT
0x80048434	PPCRL_E_SQM_RESPONSE_NOCIPHERELEMENT
0x80048435	PPCRL_E_SQM_REQUEST_E_RSTR_MISSING_REFERENCE_URI
0x80048436	PPCRL_E_SQM_REQUEST_E_RSTR_MISSING_REFERENCED_TOKEN
0x80048437	PPCRL_E_SQM_WAIT_ABANDONED
0x80048438	PPCRL_E_SQM_WAIT_TIMEOUT
0x80048439	PPCRL_E_SQM_INTERNET_TIMEOUT
0x80048800	PPCRL_AUTHSTATE_E_UNAUTHENTICATED
0x80048801	PPCRL_AUTHSTATE_E_EXPIRED
0x80048810	PPCRL_AUTHREQUIRED_E_PASSWORD
0x80048811	PPCRL_AUTHREQUIRED_E_SECURITY_KEY
0x80048813	PPCRL_AUTHREQUIRED_E_CERTIFICATE
0x80048814	PPCRL_AUTHREQUIRED_E_UNKNOWN
0x80048820	PPCRL_REQUEST_E_AUTH_SERVER_ERROR
0x80048821	PPCRL_REQUEST_E_BAD_MEMBER_NAME_OR_PASSWORD
0x80048823	PPCRL_REQUEST_E_PASSWORD_LOCKED_OUT
0x80048824	PPCRL_REQUEST_E_PASSWORD_LOCKED_OUT_BAD_PASSWORD_OR_HIP
0x80048825	PPCRL_REQUEST_E_TOU_CONSENT_REQUIRED
0x80048826	PPCRL_REQUEST_E_FORCE_RENAME_REQUIRED
0x80048827	PPCRL_REQUEST_E_FORCE_CHANGE_PASSWORD_REQUIRED
0x80048828	PPCRL_REQUEST_E_STRONG_PASSWORD_REQUIRED
0x80048829	PPCRL_REQUEST_E_NO_CERTIFICATES_AVAILABLE
0x8004882a	PPCRL_REQUEST_E_PARTNER_NOT_FOUND
0x8004882b	PPCRL_REQUEST_E_PARTNER_HAS_NO_ASYMMETRIC_KEY
0x8004882c	PPCRL_REQUEST_E_INVALID_POLICY
0x8004882d	PPCRL_REQUEST_E_INVALID_MEMBER_NAME
0x8004882e	PPCRL_REQUEST_E_MISSING_PRIMARY_CREDENTIAL
0x8004882f	PPCRL_REQUEST_E_PENDING_NETWORK_REQUEST
0x80048830	PPCRL_REQUEST_E_FORCE_CHANGE_SQSA
0x80048831	PPCRL_REQUEST_E_PASSWORD_EXPIRED
0x80048832	PPCRL_REQUEST_E_PENDING_USER_INPUT
0x80048833	PPCRL_REQUEST_E_MISSING_HIP_SOLUTION
0x80048834	PPCRL_REQUEST_E_PROFILE_ACCRUE_REQUIRED
0x80048836	PPCRL_REQUEST_E_EMAIL_VALIDATION_REQUIRED
0x80048837	PPCRL_REQUEST_E_PARTNER_NEED_STRONGPW
0x80048838	PPCRL_REQUEST_E_PARTNER_NEED_STRONGPW_EXPIRY
0x80048839	PPCRL_REQUEST_E_AUTH_EXPIRED
0x80048840	PPCRL_REQUEST_E_USER_REQUESTED_HELP
0x80048841	PPCRL_REQUEST_E_USER_FORGOT_PASSWORD
0x80048842	PPCRL_REQUEST_E_USER_CANCELED
0x80048843	PPCRL_REQUEST_E_USER_EDIT_PASSPORT
0x80048844	PPCRL_REQUEST_E_USER_PASSPORTLOGO
0x80048845	PPCRL_REQUEST_E_USER_SHOW_PRIVACY_STATEMENT
0x80048846	PPCRL_REQUEST_E_USER_SHOW_TERMS_OF_USE
0x80048848	PPCRL_REQUEST_E_NO_NETWORK
0x80048849	PPCRL_REQUEST_E_UNKNOWN
0x80048850	PPCRL_REQUEST_E_TOKEN_BEYOND_LIFTIME
0x80048851	PPCRL_REQUEST_E_TOKEN_TARGETS_MISMATCH
0x80048852	PPCRL_REQUEST_E_WRONG_DA
0x80048853	PPCRL_REQUEST_E_KID_HAS_NO_CONSENT
0x80048854	PPCRL_REQUEST_E_RSTR_MISSING_REFERENCE_URI
0x80048855	PPCRL_REQUEST_E_RSTR_FAULT
0x80048856	PPCRL_REQUEST_E_RSTR_MISSING_REFERENCED_TOKEN
0x80048857	PPCRL_REQUEST_E_RSTR_MISSING_BASE64CERT
0x80048858	PPCRL_REQUEST_E_RSTR_MISSING_TOKENTYPE
0x80048859	PPCRL_REQUEST_E_RSTR_MISSING_SERVICENAME
0x8004885a	PPCRL_REQUEST_E_RSTR_INVALID_TOKENTYPE
0x8004885b	PPCRL_REQUEST_E_RSTR_MISSING_PRIVATE_KEY
0x8004885c	PPCRL_REQUEST_E_INVALID_SERVICE_TIMESTAMP
0x8004885d	PPCRL_REQUEST_E_INVALID_PKCS10_TIMESTAMP
0x8004885e	PPCRL_REQUEST_E_INVALID_PKCS10
0x80048860	PPCRL_E_AUTH_CONTEXT_ALREADY_IN_USE
0x80048861	PPCRL_E_IDENTITY_NOT_AUTHENTICATED
0x80048862	PPCRL_E_UNABLE_TO_RETRIEVE_SERVICE_TOKEN
0x80048868	PPCRL_E_CERTIFICATE_AUTHENTICATION_NOT_SUPPORTED
0x80048869	PPCRL_E_AUTH_SERVICE_UNAVAILABLE
0x8004886a	PPCRL_E_INVALID_AUTH_SERVICE_RESPONSE
0x8004886b	PPCRL_E_UNABLE_TO_INITIALIZE_CRYPTO_PROVIDER
0x8004886c	PPCRL_E_NO_MEMBER_NAME_SET
0x8004886d	PPCRL_E_CALLBACK_REQUIRED
0x8004886e	PPCRL_E_DISCONTINUE_AUTHENTICATION
0x8004886f	PPCRL_E_INVALIDFLAGS
0x80048870	PPCRL_E_UNABLE_TO_RETRIEVE_CERT
0x80048871	PPCRL_E_INVALID_RSTPARAMS
0x80048872	PPCRL_E_MISSING_FILE
0x80048873	PPCRL_E_ILLEGAL_LOGONIDENTITY_FLAG
0x80048874	PPCRL_E_CERT_NOT_VALID_FOR_MINTTL
0x80048876	PPCRL_E_CERT_INVALID_ISSUER
0x80048877	PPCRL_E_NO_CERTSTORE_FOR_ISSUERS
0x80048878	PPCRL_E_OFFLINE_AUTH
0x80048879	PPCRL_E_SIGN_POP_FAILED
0x80048880	PPCRL_E_CERT_INVALID_POP
0x80048881	PPCRL_E_CALLER_NOT_SIGNED
0x80048882	PPCRL_E_BUSY
0x80048883	PPCRL_E_DOWNLOAD_FILE_FAILED
0x80048884	PPCRL_E_BUILD_CERT_REQUEST_FAILED
0x80048885	PPCRL_E_CERTIFICATE_NOT_FOUND
0x80048886	PPCRL_E_AUTHBLOB_TOO_LARGE
0x80048887	PPCRL_E_AUTHBLOB_NOT_FOUND
0x80048888	PPCRL_E_AUTHBLOB_INVALID
0x80048889	PPCRL_E_EXTPROP_NOTFOUND
0x8004888a	PPCRL_E_RESPONSE_TOO_LARGE
0x8004888b	PPCRL_E_EXTENDED_ERROR_NOT_SET
0x8004888c	PPCRL_E_USER_NOTFOUND
0x8004888d	PPCRL_E_SIGCHECK_FAILED
0x8004888f	PPCRL_E_CREDTARGETNAME_INVALID
0x80048890	PPCRL_E_CREDINFO_CORRUPTED
0x800488e0	PPCRL_REQUEST_E_MISSING_HASHED_PASSWORD
0x800488e1	PPCRL_REQUEST_E_CLIENT_DEPRECATED
0x800488e2	PPCRL_REQUEST_E_CANCELLED
0x800488e3	PPCRL_REQUEST_E_INVALID_PKCS10_KEYLEN
0x800488e4	PPCRL_REQUEST_E_DUPLICATE_SERVICETARGET
0x800488e5	PPCRL_REQUEST_E_FORCE_SIGNIN
0x800488e6	PPCRL_REQUEST_E_PARTNER_NEED_CERTIFICATE
0x800488e7	PPCRL_REQUEST_E_PARTNER_NEED_PIN
0x800488e8	PPCRL_REQUEST_E_PARTNER_NEED_PASSWORD
0x800488eb	PPCRL_REQUEST_E_SCHANNEL_ERROR
0x800488ec	PPCRL_REQUEST_E_CERT_PARSE_ERROR