Clients/Windows Live Messenger/Errors

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Here are some common errors you may run into with MSN Messenger or Windows Live Messenger. Please reference the list before inquiring about support since some of the errors are fairly common.

Please submit others by emailing contribute@wiki.nina.chat or on our Discord.

Error Version Description
80048820 7.5 - 2009 Client is unpatched, there might be an underlying network issue, or a generic incorrect password/email, or if on XP and Vista: SSL/TLS error due to incompatibility.
80048821 2009 Your password is either incorrect or is too long. Only passwords up to 15 characters work with WLM 2009.
80048823 7.5 - 8.5 Your password is either incorrect or is too long.
80048862 8.5 If on XP/Vista: Follow these instructions
80071392 2009 You likely need to uninstall, reboot Windows, and reinstall WLM 2009. (Unconfirmed, if this issue appears for you and the solution works, please let us know)
80072ee7 All Client is unpatched or there is an underlying network issue
80072efd 2009 Potential firewall or other connection issue.
80ee00c8 All Calls are not currently implemented, so this cannot be used.
81000306 All There is a latency issue or some other network issue, probably misconfiguration.
81000395 2009 Invalid saved password token: uncheck save, retype password, re-check save


Error List Dump

These are a list of errors that have been extracted from other places. They aren't organized and don't provide any information whatsoever apart from the string representation.

Error (Hex) String
0x00048028 PP_S_TOKEN_REQUEST_FAILED
0x00048044 PPCRL_S_ALREADY_INITIALIZED
0x00048045 PPCRL_S_STILL_INUSE
0x00048046 PPCRL_E_INITIALIED_DIFF_ENVIRONMENT
0x00048802 PPCRL_AUTHSTATE_S_AUTHENTICATED_OFFLINE
0x00048803 PPCRL_AUTHSTATE_S_AUTHENTICATED_PASSWORD
0x00048835 PPCRL_REQUEST_S_PROFILE_ACCRUE_DONE
0x00048847 PPCRL_REQUEST_S_IO_PENDING
0x00048860 PPCRL_S_NO_MORE_IDENTITIES
0x00048861 PPCRL_S_TOKEN_TYPE_DOES_NOT_SUPPORT_SESSION_KEY
0x00048862 PPCRL_S_NO_SUCH_CREDENTIAL
0x00048863 PPCRL_S_NO_AUTHENTICATION_REQUIRED
0x00048875 PPCRL_S_OK_CLIENTTIME
0x000488e9 PPCRL_REQUEST_S_OK_NO_SLC
0x000488ea PPCRL_REQUEST_S_IO_PENDING_NO_SLC
0x80048001 PP_E_CRL_OUT_OF_MEMORY
0x80048002 PP_E_CRL_UNEXPECTED_NULL_ARG
0x80048003 PP_E_CRL_CREATE_XMLDOC_FAILED
0x80048004 PP_E_CRL_LOAD_XMLDOC_FAILED
0x80048005 PP_E_CRL_CREATE_FILE_FAILED
0x80048006 PP_E_CRL_CREATE_MUTEX_FAILED
0x80048007 PP_E_CRL_OBTAIN_MUTEX_FAILED
0x80048008 PP_E_CRL_NOT_INITIALIZED
0x80048009 PP_E_CRL_TOKENS_TOO_LONG
0x8004800a PP_E_CRL_TOKENFILE_NOT_CREATED
0x8004800b PPCRL_PRIMARYCREDS_MISSING
0x8004800c PPCRL_NO_SUCH_HANDLE
0x8004800e PPCRL_NO_SESSION_KEY
0x8004800f PP_E_CRL_WRONG_TOKEN_VERSION
0x80048010 PP_E_CRL_WRONG_TOKENFILE_SIZE
0x80048011 PPCRL_CERTCONTEXT_MISSING
0x80048012 PPCRL_SECONDARYCREDS_MISSING
0x80048013 PPCRL_SITEID_MISSING
0x80048014 PPCRL_CONSENT_NEEDED
0x80048015 PP_E_CRL_INVALID_REDIRECT_URL
0x80048018 PPCRL_REQUESTPARAMS_MISSING
0x80048019 PPCRL_REQUEST_NOT_MADE
0x8004801a PP_E_CRL_INVALID_APP_GUID
0x8004801b PP_E_CRL_INVALID_VERSION
0x8004801c PP_E_CRL_INVALID_HANDLE_NAME
0x8004801d PP_E_CRL_ILLEGAL_IDENTITY_FLAG
0x8004801e PP_E_CRL_NOT_PPCRL_MEMORY
0x8004801f PP_E_CRL_INVALID_PROPERTY_TYPE
0x80048020 PP_E_CRL_NO_SUCH_IDENTITY
0x80048021 PP_E_CRL_UNKOWN_CRED_TYPE
0x80048022 PP_E_CRL_BAD_FILE
0x80048023 PP_E_CRL_INVALID_MEMBER_NAME
0x80048024 PP_E_PPCRL_MISSING_PASSWORD
0x80048026 PP_E_PPCRL_AUTH_NEED_TOU
0x80048027 PP_E_PPCRL_AUTH_NEED_EMAIL_VALIDATIION
0x80048029 PPCRL_E_PLATFORM_SECURE_STORAGE_NOT_AVAILABLE
0x8004802a PP_E_CRL_BAD_OPTION
0x8004802b PP_E_CRL_BAD_OPTIONLENGTH
0x8004802c PP_E_CRL_BAD_OPTIONID
0x8004802d PP_E_CRL_PROXYLIST_TOOLONG
0x8004802e PP_E_CRL_PROXYBYPASSLIST_TOOLONG
0x8004802f PP_E_CRL_NULL_OPTION
0x80048030 PPCRL_E_NO_UI_MODE
0x80048031 PP_E_CRL_ILLEGAL_REQUEST_FLAG
0x80048032 PP_E_CRL_NO_SERVICE_NAME
0x80048033 PP_E_CRL_NO_TOKENBAG
0x80048034 PP_E_CRL_STATUS_UNINITIALIZED
0x80048036 PPCRL_E_LOCK
0x80048037 PPCRL_E_SYNC_NOLOCK
0x80048038 PPCRL_E_HTTP_QUERYINFO
0x80048039 PP_E_CRL_NW_CALL_BLOCKED
0x80048040 PP_E_CRL_NOTIFY_NOT_INITIALIZED
0x80048041 PP_E_CRL_NOTIFY_SEND_FAILED
0x80048042 PP_E_CRL_NOTIFY_RECV_FAILED
0x80048043 PP_E_CRL_NOTIFY_NO_MESSAGE
0x80048101 PPCRL_SESSIONKEY_MISSING
0x80048102 PPCRL_ERROR_RESPONSE
0x80048103 PPCRL_RESPONSE_BADXML
0x80048104 PPCRL_REQUEST_BADXML
0x80048105 PPCRL_TOKEN_CORRUPTED
0x80048106 PPCRL_BASE64DECODE_FAILED
0x80048107 PPCRL_RESPONSE_MISSINGREF
0x80048108 PPCRL_RESPONSE_NOTIMESTAMPORRSTR
0x80048109 PPCRL_RESPONSE_NOSIGNATUREELEMENT
0x8004810a PPCRL_RESPONSE_NOCIPHERELEMENT
0x8004810b PPCRL_TOKEN_WRONG_TYPE
0x80048201 PP_E_DYNAMIC_SALT_CORRUPTED
0x80048202 PP_E_DECRYPTION_FAILURE
0x80048203 PP_E_TAMPERED_DATA
0x80048204 PP_E_OBFUSCATOR_NOT_INITIALIZED
0x80048205 PPCRL_NOT_INITIALIZED
0x80048206 PPCRL_ENCODING_FAILED
0x80048250 PP_E_CRL_CONFIG_NOT_INITIALIZED
0x80048251 PP_E_CRL_REG_OPEN_FAILED
0x80048252 PP_E_CRL_REG_QUERY_FAILED
0x80048253 PP_E_CRL_REG_SET_FAILED
0x80048254 PP_E_CRL_GETWINDOWSDIR_FAILED
0x80048255 PP_E_OBFUSCATE_FAILED
0x80048256 PP_E_LOAD_CONFIGDATA_FAILED
0x80048257 PP_E_CRL_SAVE_DATA_FAILED
0x80048258 PP_E_CRL_WRITE_DATA_FAILED
0x80048259 PP_E_CRL_CONFIG_ALREADY_INITIALIZED
0x8004825a PP_E_CRL_CACHE_DIR_ERROR
0x8004825b PP_E_CRL_SERVICE
0x80048264 PP_E_CORRUPT
0x80048265 PP_E_NOTCONNECTED
0x80048266 PP_E_PASSPORTDOWN
0x80048267 PP_E_UPDATEFAILED
0x80048268 PP_E_UPDATEINPROGRESS
0x80048269 PP_E_CRL_GET_TEMP_FILENAME_FAILED
0x8004826a PP_E_CRL_EMPTY_TEMP_FILE
0x8004826b PP_E_CRL_SELECTNODE_FAILED
0x8004826c PP_E_CRL_GET_ATTR_FAILED
0x8004826d PP_E_CRL_GET_ITEM_FAILED
0x80048276 PP_E_CRL_AQURIE_CONTEXT_FAILED
0x80048277 PP_E_CRL_IMPORT_KEY_FAILED
0x80048278 PP_E_CRL_CREATE_HASH_FAILED
0x80048279 PP_E_CRL_HASH_DATA_FAILED
0x8004827a PP_E_CRL_INVALID_SIG
0x8004827b PP_E_CRL_DECODE_KEY_FAILED
0x8004827c PP_E_CRL_DECODE_SIG_FAILED
0x8004827d PP_E_CRL_FILE_INSTEAD_OF_DIR
0x80048301 PP_E_CRL_CREDUI_ATLAXWININIT_FAIL
0x80048302 PP_E_CRL_CREDUI_CREATEWINDOW_FAIL
0x80048303 PP_E_CRL_CREDUI_HOSTRETRIEVAL_FAIL
0x80048304 PP_E_CRL_CREDUI_CONTROLRETRIEVAL_FAIL
0x80048305 PP_E_CRL_CREDUI_SHOWWINDOW_FAIL
0x80048306 PP_E_CRL_CREDUI_UPDATEWINDOW_FAIL
0x80048307 PP_E_CRL_CREDUI_REDRAWWINDOW_FAIL
0x80048308 PP_E_CRL_CREDUI_INVALIDSIZE_FAIL
0x80048309 PP_E_CRL_CREDUI_USERNOTSPECIFIED_FAIL
0x8004830a PP_E_CRL_CREDUI_LOCALUIMISSING
0x80048401 PPCRL_E_SQM_UNKNOWN
0x80048402 PPCRL_E_SQM_REQUEST_CANCELLED
0x80048403 PPCRL_E_SQM_QUERY_STATUSCODE
0x80048404 PPCRL_E_SQM_OUTOFMEMORY
0x80048405 PPCRL_E_SQM_READRESPONSE
0x80048406 PPCRL_E_SQM_RESPONSE_BADXML
0x80048407 PPCRL_E_SQM_INTERNET_OTHER
0x80048408 PPCRL_E_SQM_INTERNET_UI
0x80048409 PPCRL_E_SQM_INTERNET_SYNTAX
0x8004840a PPCRL_E_SQM_INTERNET_NAME_NOT_RESOLVED
0x8004840b PPCRL_E_SQM_INTERNET_LOGIN
0x8004840c PPCRL_E_SQM_INTERNET_PROXY
0x8004840d PPCRL_E_SQM_INTERNET_OPERATION_CANCELLED
0x8004840e PPCRL_E_SQM_INTERNET_INCORRECT_HANDLE_STATE
0x8004840f PPCRL_E_SQM_INTERNET_CANNOT_CONNECT
0x80048410 PPCRL_E_SQM_INTERNET_CONNECTION_ABORTED
0x80048411 PPCRL_E_SQM_INTERNET_CONNECTION_RESET
0x80048412 PPCRL_E_SQM_INTERNET_SEC_CERT_DATE_INVALID
0x80048413 PPCRL_E_SQM_INTERNET_SEC_CERT_CN_INVALID
0x80048414 PPCRL_E_SQM_INTERNET_SEC_CERT_ERRORS
0x80048415 PPCRL_E_SQM_INTERNET_SEC_CERT_NO_REV
0x80048416 PPCRL_E_SQM_INTERNET_SEC_CERT_REV_FAILED
0x80048417 PPCRL_E_SQM_INTERNET_CLIENT_AUTH_CERT_NEEDED
0x80048418 PPCRL_E_SQM_INTERNET_INVALID_CA
0x80048419 PPCRL_E_SQM_INTERNET_SECURITY_WARNING
0x8004841a PPCRL_E_SQM_INTERNET_POST_IS_NON_SECURE
0x8004841b PPCRL_E_SQM_FTP
0x8004841c PPCRL_E_SQM_GOPHER
0x8004841d PPCRL_E_SQM_HTTP_HEADER
0x8004841e PPCRL_E_SQM_HTTP_DOWNLEVEL_SERVER
0x8004841f PPCRL_E_SQM_HTTP_INVALID_SERVER_RESPONSE
0x80048420 PPCRL_E_SQM_HTTP_INVALID_QUERY_REQUEST
0x80048421 PPCRL_E_SQM_HTTP_REDIRECT
0x80048422 PPCRL_E_SQM_HTTP_COOKIE
0x80048423 PPCRL_E_SQM_INTERNET_SECURITY_CHANNEL_ERROR
0x80048424 PPCRL_E_SQM_INTERNET_DISCONNECTED
0x80048425 PPCRL_E_SQM_INTERNET_SERVER_UNREACHABLE
0x80048426 PPCRL_E_SQM_INTERNET_PROXY_SERVER_UNREACHABLE
0x80048427 PPCRL_E_SQM_INTERNET_PROXYSCRIPT
0x80048428 PPCRL_E_SQM_INTERNET_SEC_INVALID_CERT
0x80048429 PPCRL_E_SQM_INTERNET_SEC_CERT_REVOKED
0x8004842a PPCRL_E_SQM_INTERNET_AUTODIAL
0x8004842b PPCRL_E_SQM_INTERNET_NOT_INITIALIZED
0x8004842c PPCRL_E_SQM_LOCK
0x8004842d PPCRL_E_SQM_SYNC_NOLOCK
0x8004842e PPCRL_E_SQM_HTTP_QUERYINFO
0x8004842f PPCRL_E_SQM_RESPONSE_TOO_LARGE
0x80048430 PPCRL_E_SQM_INVALID_AUTH_SERVICE_RESPONSE
0x80048431 PPCRL_E_SQM_NO_TOKENBAG
0x80048432 PPCRL_E_SQM_RESPONSE_NOTIMESTAMPORRSTR
0x80048433 PPCRL_E_SQM_RESPONSE_NOSIGNATUREELEMENT
0x80048434 PPCRL_E_SQM_RESPONSE_NOCIPHERELEMENT
0x80048435 PPCRL_E_SQM_REQUEST_E_RSTR_MISSING_REFERENCE_URI
0x80048436 PPCRL_E_SQM_REQUEST_E_RSTR_MISSING_REFERENCED_TOKEN
0x80048437 PPCRL_E_SQM_WAIT_ABANDONED
0x80048438 PPCRL_E_SQM_WAIT_TIMEOUT
0x80048439 PPCRL_E_SQM_INTERNET_TIMEOUT
0x80048800 PPCRL_AUTHSTATE_E_UNAUTHENTICATED
0x80048801 PPCRL_AUTHSTATE_E_EXPIRED
0x80048810 PPCRL_AUTHREQUIRED_E_PASSWORD
0x80048811 PPCRL_AUTHREQUIRED_E_SECURITY_KEY
0x80048813 PPCRL_AUTHREQUIRED_E_CERTIFICATE
0x80048814 PPCRL_AUTHREQUIRED_E_UNKNOWN
0x80048820 PPCRL_REQUEST_E_AUTH_SERVER_ERROR
0x80048821 PPCRL_REQUEST_E_BAD_MEMBER_NAME_OR_PASSWORD
0x80048823 PPCRL_REQUEST_E_PASSWORD_LOCKED_OUT
0x80048824 PPCRL_REQUEST_E_PASSWORD_LOCKED_OUT_BAD_PASSWORD_OR_HIP
0x80048825 PPCRL_REQUEST_E_TOU_CONSENT_REQUIRED
0x80048826 PPCRL_REQUEST_E_FORCE_RENAME_REQUIRED
0x80048827 PPCRL_REQUEST_E_FORCE_CHANGE_PASSWORD_REQUIRED
0x80048828 PPCRL_REQUEST_E_STRONG_PASSWORD_REQUIRED
0x80048829 PPCRL_REQUEST_E_NO_CERTIFICATES_AVAILABLE
0x8004882a PPCRL_REQUEST_E_PARTNER_NOT_FOUND
0x8004882b PPCRL_REQUEST_E_PARTNER_HAS_NO_ASYMMETRIC_KEY
0x8004882c PPCRL_REQUEST_E_INVALID_POLICY
0x8004882d PPCRL_REQUEST_E_INVALID_MEMBER_NAME
0x8004882e PPCRL_REQUEST_E_MISSING_PRIMARY_CREDENTIAL
0x8004882f PPCRL_REQUEST_E_PENDING_NETWORK_REQUEST
0x80048830 PPCRL_REQUEST_E_FORCE_CHANGE_SQSA
0x80048831 PPCRL_REQUEST_E_PASSWORD_EXPIRED
0x80048832 PPCRL_REQUEST_E_PENDING_USER_INPUT
0x80048833 PPCRL_REQUEST_E_MISSING_HIP_SOLUTION
0x80048834 PPCRL_REQUEST_E_PROFILE_ACCRUE_REQUIRED
0x80048836 PPCRL_REQUEST_E_EMAIL_VALIDATION_REQUIRED
0x80048837 PPCRL_REQUEST_E_PARTNER_NEED_STRONGPW
0x80048838 PPCRL_REQUEST_E_PARTNER_NEED_STRONGPW_EXPIRY
0x80048839 PPCRL_REQUEST_E_AUTH_EXPIRED
0x80048840 PPCRL_REQUEST_E_USER_REQUESTED_HELP
0x80048841 PPCRL_REQUEST_E_USER_FORGOT_PASSWORD
0x80048842 PPCRL_REQUEST_E_USER_CANCELED
0x80048843 PPCRL_REQUEST_E_USER_EDIT_PASSPORT
0x80048844 PPCRL_REQUEST_E_USER_PASSPORTLOGO
0x80048845 PPCRL_REQUEST_E_USER_SHOW_PRIVACY_STATEMENT
0x80048846 PPCRL_REQUEST_E_USER_SHOW_TERMS_OF_USE
0x80048848 PPCRL_REQUEST_E_NO_NETWORK
0x80048849 PPCRL_REQUEST_E_UNKNOWN
0x80048850 PPCRL_REQUEST_E_TOKEN_BEYOND_LIFTIME
0x80048851 PPCRL_REQUEST_E_TOKEN_TARGETS_MISMATCH
0x80048852 PPCRL_REQUEST_E_WRONG_DA
0x80048853 PPCRL_REQUEST_E_KID_HAS_NO_CONSENT
0x80048854 PPCRL_REQUEST_E_RSTR_MISSING_REFERENCE_URI
0x80048855 PPCRL_REQUEST_E_RSTR_FAULT
0x80048856 PPCRL_REQUEST_E_RSTR_MISSING_REFERENCED_TOKEN
0x80048857 PPCRL_REQUEST_E_RSTR_MISSING_BASE64CERT
0x80048858 PPCRL_REQUEST_E_RSTR_MISSING_TOKENTYPE
0x80048859 PPCRL_REQUEST_E_RSTR_MISSING_SERVICENAME
0x8004885a PPCRL_REQUEST_E_RSTR_INVALID_TOKENTYPE
0x8004885b PPCRL_REQUEST_E_RSTR_MISSING_PRIVATE_KEY
0x8004885c PPCRL_REQUEST_E_INVALID_SERVICE_TIMESTAMP
0x8004885d PPCRL_REQUEST_E_INVALID_PKCS10_TIMESTAMP
0x8004885e PPCRL_REQUEST_E_INVALID_PKCS10
0x80048860 PPCRL_E_AUTH_CONTEXT_ALREADY_IN_USE
0x80048861 PPCRL_E_IDENTITY_NOT_AUTHENTICATED
0x80048862 PPCRL_E_UNABLE_TO_RETRIEVE_SERVICE_TOKEN
0x80048868 PPCRL_E_CERTIFICATE_AUTHENTICATION_NOT_SUPPORTED
0x80048869 PPCRL_E_AUTH_SERVICE_UNAVAILABLE
0x8004886a PPCRL_E_INVALID_AUTH_SERVICE_RESPONSE
0x8004886b PPCRL_E_UNABLE_TO_INITIALIZE_CRYPTO_PROVIDER
0x8004886c PPCRL_E_NO_MEMBER_NAME_SET
0x8004886d PPCRL_E_CALLBACK_REQUIRED
0x8004886e PPCRL_E_DISCONTINUE_AUTHENTICATION
0x8004886f PPCRL_E_INVALIDFLAGS
0x80048870 PPCRL_E_UNABLE_TO_RETRIEVE_CERT
0x80048871 PPCRL_E_INVALID_RSTPARAMS
0x80048872 PPCRL_E_MISSING_FILE
0x80048873 PPCRL_E_ILLEGAL_LOGONIDENTITY_FLAG
0x80048874 PPCRL_E_CERT_NOT_VALID_FOR_MINTTL
0x80048876 PPCRL_E_CERT_INVALID_ISSUER
0x80048877 PPCRL_E_NO_CERTSTORE_FOR_ISSUERS
0x80048878 PPCRL_E_OFFLINE_AUTH
0x80048879 PPCRL_E_SIGN_POP_FAILED
0x80048880 PPCRL_E_CERT_INVALID_POP
0x80048881 PPCRL_E_CALLER_NOT_SIGNED
0x80048882 PPCRL_E_BUSY
0x80048883 PPCRL_E_DOWNLOAD_FILE_FAILED
0x80048884 PPCRL_E_BUILD_CERT_REQUEST_FAILED
0x80048885 PPCRL_E_CERTIFICATE_NOT_FOUND
0x80048886 PPCRL_E_AUTHBLOB_TOO_LARGE
0x80048887 PPCRL_E_AUTHBLOB_NOT_FOUND
0x80048888 PPCRL_E_AUTHBLOB_INVALID
0x80048889 PPCRL_E_EXTPROP_NOTFOUND
0x8004888a PPCRL_E_RESPONSE_TOO_LARGE
0x8004888b PPCRL_E_EXTENDED_ERROR_NOT_SET
0x8004888c PPCRL_E_USER_NOTFOUND
0x8004888d PPCRL_E_SIGCHECK_FAILED
0x8004888f PPCRL_E_CREDTARGETNAME_INVALID
0x80048890 PPCRL_E_CREDINFO_CORRUPTED
0x800488e0 PPCRL_REQUEST_E_MISSING_HASHED_PASSWORD
0x800488e1 PPCRL_REQUEST_E_CLIENT_DEPRECATED
0x800488e2 PPCRL_REQUEST_E_CANCELLED
0x800488e3 PPCRL_REQUEST_E_INVALID_PKCS10_KEYLEN
0x800488e4 PPCRL_REQUEST_E_DUPLICATE_SERVICETARGET
0x800488e5 PPCRL_REQUEST_E_FORCE_SIGNIN
0x800488e6 PPCRL_REQUEST_E_PARTNER_NEED_CERTIFICATE
0x800488e7 PPCRL_REQUEST_E_PARTNER_NEED_PIN
0x800488e8 PPCRL_REQUEST_E_PARTNER_NEED_PASSWORD
0x800488eb PPCRL_REQUEST_E_SCHANNEL_ERROR
0x800488ec PPCRL_REQUEST_E_CERT_PARSE_ERROR