Protocols/MSNP/Troubleshooting

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Here are some common problems that might occur.

Before reading...

  • Make sure your installation is patched, if not, patch it.
  • Make sure your version is supported by us.

WLM09: The Windows Live ID or password you entered is incorrect.

  • Login with your Escargot credentials: username@escargot.chat and password
  • Make sure your password is shorter than 15 characters

WLM09 (Installer): An error occurred while attempting to install one or more critical components

  • If you have any Windows Live Essentials programs, you have to uninstall them before installing Windows Live Messenger 2009.
  • A quick and easy way to uninstall it is by pasting this on your Command Prompt:
"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q

If you use a 32-bit version of Windows, remove the (x86) part.

3.X - 4.7: Sign in with Exchange Instant Messaging

  • Go on Tools -> Preferences, uncheck "Exchange Instant Messaging", enable ".NET Passport".