Protocols/MSNP/Troubleshooting

MSNP Protocol

Introduction • Terms • Clients

Reference

Error List • Commands • Relying Party Suite • Spotlife

Services

XMPP • HTTP Gateway • Tabs • Activities

Documentation

Development Tools • MSNP Grid

Polygamy • URLs used by MSN

Documents

Protocol Versions

Version 21

Version 18

Version 16

Version 15

Version 14

Version 13

Version 12

Version 11

Version 9

Version 8

Version 2

MSNC

Introduction • P2P • Object Descriptor • Display Pictures • File Transfer

Scenarios

Microsoft Messenger for Mac

MSNP on WebTV (MSNTV)

Here are some common problems that might occur.

Before reading...

RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe

• Make sure your installation is patched, if not, patch it (including additional patches required for 24H2 and above)
• Make sure your version is supported by us.
• Check for common errors: Clients/Windows_Live_Messenger/Errors

Any: MSN/WLM doesn't open

• Open regedit, go to HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings, and delete all the "folders" / subkeys
• If that didn't work, go to %localappdata%\Microsoft\Messenger and delete everything inside that. Note: that will get rid of all your winks, profile pictures, et al!

WLM09: The Windows Live ID or password you entered is incorrect.

• Login with your Escargot credentials: username@escargot.chat and password
• Make sure your password is shorter than 15 characters

WLM09 (Installer): An error occurred while attempting to install one or more critical components

• If you have any Windows Live Essentials programs, you have to uninstall them before installing Windows Live Messenger 2009.
• A quick and easy way to uninstall it is by pasting this on your Command Prompt:

"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q

If you use a 32-bit version of Windows, remove the (x86) part.

WLM09: "Your contact list is not available" on Windows 11 24H2 or higher

This error is related to an incompatibility between internal database components in 24H2+ and Windows Live Messenger 2009.

• Download and run the Escargot 24H2 patcher.
• In certain unknown circumstances, this patcher will lead to another related error with code 8e5e0247 - some people have reported that reboots and/or reinstalls will fix this issue.

3.X - 4.7: Sign in with Exchange Instant Messaging

• Go on Tools -> Preferences, uncheck (*both boxes*) "Exchange Instant Messaging", enable ".NET Passport".

4.7 - 2009: XP and Vista: Login errors

Due to the way XP doesn't support modern SSL/TLS ciphers, and Vista doesn't have the updated root certificates, logging in on these versions will fail.

• Update Root certificates by installing this program: https://msfn.org/board/topic/175170-root-certificates-and-revoked-certificates-for-windows-xp/page/3/?tab=comments#comment-1110568 (that's all that's needed on Vista)

On XP:

• Use ProxHTTPSProxy to proxy all HTTPS requests: https://www.escargot.chat/services/messenger/forums/110002000195710/guide-using-proxhttpsproxy-on-windows-xp-vista-to-avoid-messenger-errors/

• Update XP completely: https://www.reddit.com/r/windowsxp/comments/lhtoxa/guide_how_to_fully_update_windows_xp_with_windows/ (Untested. If it works, please tell us)

• On English US installs, install the unofficial XP SP4 (which installs all the updates and root certificates for you): https://www.majorgeeks.com/files/details/windows_xp_service_pack_4_unofficial.html

WLM09: Messenger doesn't show up on the Tray on Windows 7+

Technically a feature. Implemented behavior by Microsoft.

• You can try to enable Vista compatibility mode. This might have some issues on modern versions of Windows.

Any version: Flash content doesn't work

• Read this.

Any non-Windows OS: How to run Messenger

Unsupported for now. You can try using Wine.

• macOS 10.15+ using CrossOver: https://www.escargot.chat/services/messenger/forums/110002000195760/installing-messenger-with-crossover-on-macos-1015-plus/
• Linux, macOS < 10.14, using Wine: https://www.escargot.chat/services/messenger/forums/110002000195640/installing-messenger-with-wine-linux-macos/

additionally, try using webEscargot