Protocols/MSNP/Troubleshooting: Difference between revisions

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Here are some common problems that might occur.
Here are some common problems that might occur.


== Before reading... ==
= Before reading... =
 
'''RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe'''


* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.
* Make sure your installation is [https://escargot.chat/patcher/ patched], if not, patch it.
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* Open regedit, go to <code>HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings</code>, and delete all the "folders" / subkeys
* Open regedit, go to <code>HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings</code>, and delete all the "folders" / subkeys
* If that didn't work, go to %localappdata%\Microsoft\Messenger and delete everything inside that. Note: that will get rid of all your winks, profile pictures, et al!
== WLM09: The Windows Live ID or password you entered is incorrect. ==
== WLM09: The Windows Live ID or password you entered is incorrect. ==


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== 3.X - 4.7: Sign in with Exchange Instant Messaging  ==  
== 3.X - 4.7: Sign in with Exchange Instant Messaging  ==  


* Go on Tools -> Preferences, uncheck (**both boxes**) "Exchange Instant Messaging", enable ".NET Passport".
* Go on Tools -> Preferences, uncheck ('''*both boxes*''') "Exchange Instant Messaging", enable ".NET Passport".


== 4.7 - 2009: XP and Vista: Login errors ==
== 4.7 - 2009: XP and Vista: Login errors ==

Latest revision as of 18:19, 17 January 2024

MSNP Protocol
IntroductionTermsClients
Reference
Error ListCommandsRelying Party SuiteSpotlife
Services
XMPPHTTP GatewayTabsActivities
Documentation
Development ToolsMSNP Grid
PolygamyURLs used by MSN
Documents
Protocol Versions
Version 21
Version 18
Version 16
Version 15
Version 14
Version 13
Version 12
Version 11
Version 9
Version 8
Version 2
MSNC
IntroductionP2PObject DescriptorDisplay PicturesFile Transfer
Scenarios
Microsoft Messenger for Mac
MSNP on WebTV (MSNTV)

Here are some common problems that might occur.

Before reading...

RUN THE TROUBLESHOOTER PROGRAM AND CREATE A SUPPORT POST ON OUR DISCORD: https://static.nina.chat/distro/EscargotTroubleshooter.exe

Any: MSN/WLM doesn't open

  • Open regedit, go to HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings, and delete all the "folders" / subkeys
  • If that didn't work, go to %localappdata%\Microsoft\Messenger and delete everything inside that. Note: that will get rid of all your winks, profile pictures, et al!

WLM09: The Windows Live ID or password you entered is incorrect.

  • Login with your Escargot credentials: username@escargot.chat and password
  • Make sure your password is shorter than 15 characters

WLM09 (Installer): An error occurred while attempting to install one or more critical components

  • If you have any Windows Live Essentials programs, you have to uninstall them before installing Windows Live Messenger 2009.
  • A quick and easy way to uninstall it is by pasting this on your Command Prompt:
"C:\Program Files (x86)\Windows Live\installer\wlarp.exe" /cleanup:all /q

If you use a 32-bit version of Windows, remove the (x86) part.

3.X - 4.7: Sign in with Exchange Instant Messaging

  • Go on Tools -> Preferences, uncheck (*both boxes*) "Exchange Instant Messaging", enable ".NET Passport".

4.7 - 2009: XP and Vista: Login errors

Due to the way XP doesn't support modern SSL/TLS ciphers, and Vista doesn't have the updated root certificates, logging in on these versions will fail.

On XP:

WLM09: Messenger doesn't show up on the Tray on Windows 7+

Technically a feature. Implemented behavior by Microsoft.

  • You can try to enable Vista compatibility mode. This might have some issues on modern versions of Windows.

Any version: Flash content doesn't work

Any non-Windows OS: How to run Messenger

Unsupported for now. You can try using Wine.

additionally, try using webEscargot